Terms and Conditions Overview
Please read these Terms and Conditions of Service carefully before entering or using our website. By accessing or using part of the site you agree to be bound by these Terms and Conditions of Service. If you do not agree to all the terms and conditions of this agreement then you may not access the website or use any services. If these Terms and Conditions of Service are considered an offer, acceptance is expressly limited to these Terms and Conditions of Service.
By visiting our site and/ or purchasing items from us you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms and Conditions of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/ or contributors of content.
Summary Terms and Conditions
Payment must be made in full at the time of ordering using all major credit cards or PayPal secure online payment system.
Check billing and delivery address details carefully as no refund can be given if items are lost due to incorrect information being provided.
Prices are quoted excluding postage, which will be added at check out, once the weight of the package is known.
All items are sent out via second class signed post with Royal Mail. Please allow at least 7 working days for delivery to account for processing and dispatch time.
We will contact you as soon as possible if there are any items out of stock, to provide an estimated delivery date or a refund.
If you change your mind, you have 3 days from receipt of the parcel to return your items and request a refund for the items themselves (excluding post). A refund will only be given on receipt of the items unopened and undamaged.
If you wish to cancel the order before it has been shipped, then a full refund, including post will be provided.
If the wrong items have been sent out, or they have arrived damaged, please contact us within 3 days to rectify the problem.
FULL Terms and Conditions
Here are the simple terms and conditions that apply to the use of The Pasta Straw Company Ltd site. If you have any questions, please contact us using the onsite form, or phone 07511 733093. These Terms and Conditions do not affect your Statutory Rights as a consumer.
We have made every effort to display as accurately as possible the colours and images of our products as they appear in our shop. Our products are made from natural ingredients and so may differ slightly when viewed on your computer screen or when received. Our pasta straws last for up to 40 minutes and may show signs of softening and cloudiness below the drink level but they will remain firm.
You are welcome to place orders through our secure shopping site. Alternatively you can contact us using our onsite enquiry form.
- Online Security
In order to protect your card information, all online financial transactions are conducted via our secure online processing partner Paypal. Please feel free to contact us if you have any questions, or email us using our online enquiry form.
- Ordering on the Web
When you click on the proceed button at the end of the online order process, you are confirming your order. You will then be sent an acknowledgement giving a payment reference, an order number (which you should keep for your records) and the amount that has been debited to your credit or debit card, or Paypal account. This Order Acknowledgement is not an Order Acceptance from The Pasta Straw Company. The acceptance of your order takes place with dispatch to you of the goods you have ordered, unless we let you know of any changes or you let us know that you wish to cancel them. Your order is accepted at the discretion of The Pasta Straw Company. Please check carefully that the billing details and shipping details you have supplied are correct, since we are unable to offer refunds for orders either lost or delivered to the wrong address due to an error on your part.
The prices indicated for each product do not include VAT as The Pasta Straw Company Ltd is not VAT registered and the cost is also exclusive of shipping charges (see below). Prices are correct at time of publication. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. Shipping charges will be added to your order once you reach the checkout stage.
A shipping charge will be added to all orders (UK/ Worldwide). For orders (under 1000 pieces) dispatched from the UK we use the published Second Class (UK/ Worldwide) rates directly from the Royal Mail. Orders for 1000+ straws will be fulfilled directly from our supplier in Italy and the appropriate shipping charge added dependent upon weight. If you have any queries about our shipping rates, please get in contact
- Out of Stock Items
If an item that you have ordered is temporarily out of stock we will phone or email you with an indication as to when you are likely to receive it, and offer you an alternative or a refund.
- Delivery time
We aim to ship all orders within 7 working days of receiving them. If your order is delayed in any way we will let you know within one working day of receiving it.
- Failed Deliveries
If your package is unable to be delivered (for example because there is nobody available to receive it) a note will be left with instructions of where it can be collected. If it is not collected, it may be returned to The Pasta Straw Company Ltd. In such circumstances The Pasta Straw Company reserve the right to request a further delivery charge to re-send your order. Unfortunately, if you decide to cancel your order after a failed delivery attempt, we cannot refund the cost of your order.
- Damage and Errors
Please be sure to let us know within three working days if your package is damaged in any way, or if there are any errors. It may not be possible to rectify any errors unless they are reported within this period.
All card payments are made using the Paypal online secure payment system. You do not need a Paypal account to use this.
If you are collecting your goods direct from The Pasta Straw Company Ltd, then you may also pay in cash, in full on collection.
- Terms for Goods on Credit
All goods supplied by us remain the property of The Pasta Straw Company Ltd until paid in full.
We are committed to protecting your privacy, and never share or pass on information we gather in the conduct of our Internet/Mail order business. You will not receive unsolicited mail from other companies as a result of dealing with us.
- Returns and Refunds
In case you need to return something that you ordered, please contact us by telephone or email within seven days of receipt of your order. If you change your mind, you may return it to us within seven days, as long as it is unopened. In this case the shipping cost will be at your own expense; if there was an error on our part of course we will refund your shipping costs. All returned items must be in the condition we sent them out. You can notify us using our online enquiry form or call 07511 733093Cancellation Policy
If you cancel your order before we have shipped it out, we will refund you in full.
- Integrity of The Pasta Straw Company Website InformationWe take all reasonable care to ensure that all information on the website regarding details, descriptions and pricing is correct. We aim to keep the website up to date, but it is possible that some of the product details will be subject to change. This could be due to poor harvests of certain crops resulting in limited availability. Should this occur, we will notify you when we receive your order.
- Third-Party LinksCertain content, products and services available via our service may include materials from third-parties. Third-party links on this site may direct you to third party websites that are not affiliated to us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites or for any other materials, products or services of third-parties. We are not liable for any harm, damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party website. Any complaints, claims, concerns or questions regarding third-party products must be directed to the third-party.
- Limitation of Liability and Warranty
We do not guarantee, represent or warrant that your use of our services will be uninterrupted, timely, secure or error-free. You, as a customer, agree that the use of this website is entirely at your own risk. Services and products are provided ‘as is’, without warranty of any kind, either express or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through or in connection with the service. Specifically we disclaim any and all warranties, including without limitation: 1) any warranties concerning the availability, accuracy or content of information, products or services; and 2) any warranties of title or warranties of merchantability or fitness for a particular purpose.The Pasta Straw Company accepts no liability for any harm caused by the improper use of the products sold on this site, or any negative consequences experienced from use of the information on this site. If you use this site you are accepting full liability and are indemnifying The Pasta Straw Company Ltd against any claim.Neither the service nor any of its agents, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of its use of the service or inability to gain access to or use the service or out of any breach of any warranty. Customer hereby acknowledges that the provisions of this section shall apply to all content on this website.
- Our RightsWe reserve the right to:
- modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
- change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
- Customer Service and Enquiries
If you require any information regarding your order or have any comments regarding the product or service, please contact us on 07511 733093 or email us using the online enquiry form.By accessing this website you signify your agreement to these terms and conditions. The Pasta Straw Company Ltd reserves the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website, and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
All trademarks appearing on the service are trademarks of their respective owners. This website and its content is copyright of The Pasta Straw Company. All rights reserved.